Home Health Gold

"When I first came here I said, 'I have to have Professional, I can’t do my job as well without it.'"

"Professional provides information in clear reports that bridge the gap between different fields of expertise within our agency. It sparks discussions."

"The program is an educational tool, as well as a financial one. I run detailed patient reports daily and forward them to clinical supervisors with notes that open conversations. I might suggest they keep an eye on this patient, ask that a coding is double-checked, or inquire about a therapy visit."

"I use summary reports to track LUPAs. Professional makes it easy for me to have this number and our case-mix ratio always at the tip of my tongue. Nurses will ask as they pass me in the hall, 'How are our LUPAs?' or 'Where do we stand with case-mix?' Professional encourages communication because it gives immediate access to data, in very easy to understand reports."

"It helps me ensure our systems are on track and running smoothly. Reports give me a heads up for what assessments are coming due, or which recerts are due and where we are concerning the 5-day window."

"We use Professional all the time. We are able to monitor our utilization, make sure it is on track with our treatment plan, and study its impact upon our outcomes."

"We use it consistently to ensure our documentation supports our patient’s needs, and to keep track of HHRGs and the amount of money our patients are eligible for."

"We use the Dashboard to quickly drill-down and keep an eye on high risk patients, LUPAs, patients having been seen by only one nurse, and any therapy changes."

"It is also a great compliance check. It points out assessment sequence errors."

"Professional does exactly what it is advertised to do."

"I think HHG Professional is a "must" for an agency of any size. It helps you to assure the accuracy of your OASIS data and manage your outcomes. I was really amazed at the many features and the ease of use. And we have found that it requires a very short learning curve."

"Our initial focus was on taking advantage of the error-trapping reports and the Adverse Events reporting. We have now integrated these features into our routine processing of OASIS data, and I am beginning to run reports which focus on some of our more difficult and costly patient groups."

"The flexible query tool allows you look at just about anything. I have been able easily to identify and study pain patients and wound care patients. By comparing the Start of Care and Discharge responses for patients with particular outcomes we have been able to identify weaknesses in our assessments and work with staff to bring our assessments into line with CMS guidelines."

"I am enjoying learning about HHG Professional and keep figuring out how to apply it to other tasks and questions."

"I have found HHG Professional to be an essential tool. I use it continually to monitor our performance under PPS. The system is very flexible and improvements are constantly being added to the software. It's very easy to operate, extremely quick, and the support has been great. You really should not be without this software."

"I use HHG Professional biweekly to monitor our reimbursements. In the past I wrote my own auditing program, extracting data from our billing system and producing the revenue calculations. HHG Professional gets me the same detailed, accurate results - but much faster, without the time consuming hand programming.

I find understanding the program to be intuitive; it's very easy to use. It is continually being improved. A couple of the updates responded to my suggestions, so I know the HHG team listens to their users."

"A quick review of our data immediately after purchasing HHG Professional caught $6,000 in therapy upgrades which might have been lost without the software. My staff is extremely interested in the easy-to-use program and particularly in the Clinical Inconsistencies report."

"We began using Home Health Gold and right away our benchmarking scores improved and so did our financial reimbursement. We get prompt access to our data, for the time frames we want to study. We clean our OASIS errors and problems before we submit our information to the state."

"Our publicly reported Outcome scores have all gotten better. We always knew we provided great care, and now the HHG tools have helped us to evidence that service."

"Home healthcare is a competitive industry, where data is power. Professional enables me to analyze our OASIS data in real time. We easily import our data twice a day so we can understand where we stand as of this moment."

"We import our data at 5 am and again at Noon, we are always looking at very current OASIS information. This process takes only fifteen minutes. We catch positive or negative trends immediately, we are not looking at and trying to analyze data from a month and a half ago."

"This is the second agency where I’ve used Professional. I chose the program again because I knew it interfaced well with other software, that the service is particularly good, and that I could get accurate information instantaneously."

"I love the HHG Dashboard, it saves me hours of trying to manipulate numbers and data."

"Before I got Best Buddy I didn’t even know the scope of information I could be easily reviewing."

"Changing from Buddy to Best Buddy means I can easily zone in on one clinician’s work. It has made me more efficient."

The training and support is very good. The Home Health Gold people are very patient, and take the time to make sure you understand."

"Home Health Gold gives me a real-time gauge."

"We switch gears and respond during episodes."

"Home Health Gold has saved us dollars and enabled us to produce better patient care."

"We have improved our case-mix rate."

"With Best Buddy we refine what we are doing on the fly."

"This program makes people accountable, from the rehabilitation director down to the clinician."

"It stops us from living in denial. Reality may be different from our perceptions. Now we know exactly what is going on. We get real-time knowledge, information immediately so there is time to take action."

"Our rehabilitation director stays focused on each episode. If we have predicted eight visits, she knows right away if there is an upgrade or downgrade, and can easily investigate to determine if this change is in the best interest of the patient."

"In the first six months of using Best Buddy we have essentially eliminated the data error proportion of our Adverse Events. Prior to this, when we reviewed our data we found there was a 50% error component in all our Adverse Events as reported by the State."

"Having confidence that our data is a clean as possible allows us to focus our attention on problematic patient issues and specific questions we want to study."

"The Clinical Inconsistencies and Adverse Events reports have been enlightening for our clinicians. They spend the majority of their time out in the field, concentrating on patients. They are not as familiar with the impact one answer can have on the rest of an assessment. Now they can see patterns in the way they answer questions, and its effect overall on the amount of care available to their patients. It is very helpful to have our clinicians learning from their own patient data and answers."

"We determine our utilization on a case-by-case basis so it is extremely critical that the clinician's OASIS answers provide a true reflection of their patients' needs. With Best Buddy we have confidence another set of knowledgeable eyes has reviewed every assessment."

"Best Buddy is definitely a good investment. You can recoup your expenditure by catching errors in just a few episodes."

"I made my decision to purchase after speaking with users who routinely said they relied on the program and couldn't imagine submitting before running an assessment through Best Buddy."

"The editing for assessment errors in Best Buddy is blatantly clear and finite. It is possible to easily see what needs to be done. Originally, these edits served as a good training tool for our data entry personnel. As a result we are seeing far fewer of those errors. Now, we are using the Clinical"

"We are participating in the Michigan Award of Excellence 2005 project to improve patient outcomes. We are concentrating our investigation on two OASIS items, dyspnea and transfers. With Best Buddy we get at this data very quickly. If we were attempting to compile this information manually it would be an overwhelming task.

"I used Best Buddy's query function to study our emergent care for cardiac patients. As a result of this analysis, we are working on best practices to improve our outcomes."

"I use the Clinical Inconsistencies and Adverse Events reports everyday. It is great to be able to discuss these results right away with our clinicians, rather than try to reconstruct the details of a visit months down the line."

"I use Buddy to evaluate ALL our OASIS prior to transmittal! The new feature that warns us to enter a code in MO245 when a Vcode is in MO230 is great. The Query function in Buddy is very helpful and quick in determining revenue at a moments notice. Buddy shows me ALL open records so none are overlooked at transmittal time."

"I love Buddy; I don't know how an agency gets by without it. We use it when we enter data, then we check for accuracy before we ever have to transmit a thing. The service and responsiveness is unbelievable. If you call, you'll get an answer."

"Buddy is well worth the money, very cost efficient. I run the program everyday, so I find out where the SCICs and PEPs are immediately. I can make sure we are claiming everything we need, and make our revenue adjustments in real time.

If Buddy enables you to catch just one new M0825 error, than you've almost paid for the whole program! Buddy allows me to quickly double check all the OASIS information our clinical staff enters daily. The clinical inconsistency and Adverse Events reports highlight the patient documents I need to review. On the spot I can pull up a patient's record and determine if, for instance, there is an error in entering the OASIS data or if there is truly an Adverse Event. If we need to make changes we can, again in real time.

I love the fact that in a few minutes of my time I can query our OASIS data in a myriad of ways. Without having to unlock any documents, I can easily pull all sorts of information, such as, 'how many patients have such and such a diagnosis' or 'how many of our patients have returned to the hospital, and why'. I can pull patients by name to study cases, I can play with the data running various scenarios, all without in any way altering the actual OASIS documents."

In minutes, Buddy enables me to double check all our OASIS documents are completed in a timely manner. I can easily track things and say, 'What ever happened to that resumption of care?' and catch the omission before it becomes an issue."

"The PPS Grouping report shows exactly where an assessment received all of its points. It is a tangible tool. Everyone involved in a patient’s care can immediately see the financial and clinical impact of their assessment answers."